Drop 01 · Le Vernissage · Numbered editions, made to order

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Returns & Exchanges

V&B pieces are made to order. Defects, misprints, damage and wrong items reported within 7 days of delivery are remade or refunded.

October 9, 2026

Every V&B piece is numbered and made to order for you, after you order it. Because each piece is made especially for you and drops are never restocked, we cannot accept returns for a change of mind. We stand fully behind the quality of every piece, and if anything arrives wrong, we will make it right.

Made to order: what that means for returns

  • Change of mind, wrong size chosen or "doesn't suit": not returnable or refundable, because the piece was produced only for your order.

  • Please use our Size Guide before ordering. When in doubt between two sizes, we recommend the larger one: our pieces are designed to be worn for a while.

Defects, misprints, damage and wrong items (we make it right)

If your piece arrives with a manufacturing defect, a misprint, damage in transit, or it is not the item, size or color you ordered:

  • Contact us within 7 days of delivery at with your order number.

  • Include clear photos of the issue (the full piece, a close-up of the problem and the care/size label) and a photo of the shipping label if the package was damaged.

  • We reply to every claim within . If approved, we will remake the piece at no cost to you or, if a remake is not possible (for example, the numbered edition is complete), refund the piece to your original payment method.

You will not be asked to send defective pieces back unless we tell you otherwise. Claims made after 7 days from delivery may not be accepted, because our makers' quality guarantees are time-limited.

Size exchanges

Because each piece is made to order in the size you choose, please check the Size Guide before ordering. Unsure? Contact before you order and we will help.

Cancellations

Production starts quickly. To ask to cancel, email as soon as possible after ordering. Once production has started, the order cannot be cancelled.

Members' club

How to pause or cancel the members' box is explained in our Terms & Conditions and on the Le Cercle page.

Refund timing

Approved refunds go back to the original payment method. Your bank may take 5–10 business days to show the refund.

Contact

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Nothing in this policy limits rights you may have under applicable consumer law.

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